Terms & Conditions
For terms and conditions relating to bookings made prior to February 2, 2026 click here
Bookings made from February 2, 2026 onwards
Our agreement
We want you to thoroughly enjoy your trip with Solos, so we urge you to read the following agreement.
Your contract is with Solos Travel US Inc., also doing business as Solos Holidays, our Registered Office is 100 East Pine Street, Suite 110, Orlando, FL 32801 and Our Agreement sets out what we can expect from each other when you buy a tour from us.
Booking your tour
When you book your tour, you accept this agreement, along with the relevant details in the booking confirmation, as the entire contract between us for your tour.
We will only deal with you, the lead name, and our contract is made under the laws of the United States. You must be at least 18 years of age in order to join us on tour.
Your responsibility and information
You must ensure that all information you provide is accurate, including your full name as it appears on your passport. Additionally, we will need your email address and mobile phone number.
Your personal data will be handled in accordance with our Privacy Policy. It is your responsibility to comply with all passports, visa, and immigration requirements, and to ensure your travel documents are in good condition to avoid being refused travel. Most countries now require passports to be valid for at least 6 months from your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. It is important to check visa and immigration requirements at the time of booking. We cannot be held liable if you fail to obtain the necessary travel documents.
Your travel documents will be provided by email and on the Solos App. If you wish to receive all documents relating to your booking by post, there is an administration fee of $20.00 per booking.
Data privacy
Your personal data will be handled in accordance with applicable data protection legislation. This may entail sharing your personal data with our business partners both within and outside the U.S. in accordance with making arrangements for your tour. We have put safeguards in place for such transfers of your personal data, including the standard data protection clauses adopted by the European Commission. If you have questions about the processing or use of your personal data, would like to have a copy of the information Solos holds about you, or have inaccurate personal data corrected or erased, please contact [email protected]
Medical conditions
If you have any medical condition or disability which may affect your tour or have any special requirements because of any medical condition or disability (including any which affect the booking process), you must tell us before you confirm your booking so that we can assist you in considering the suitability of the arrangements and/or making the booking. In any event, you must give us full details in writing at the time of booking and whenever any change in the condition or disability occurs. You must also promptly advise us if any medical condition or disability which may affect your tour develops or worsens after your booking has been confirmed, by contacting [email protected].
Failure to disclose relevant health issues may absolve Solos and its representatives from liability for any loss, damage, injury, or death, unless due to their legal negligence. Tours may occur in remote areas with limited medical facilities, making evacuation difficult and costly. You are responsible for any medical and evacuation expenses.
Tour Leaders cannot provide extra assistance to individuals at the expense of the group's needs. If you have specific requirements, please contact our team to assess your situation prior to booking a tour. Note that we may not be able to accommodate all requests and reserve the right to refuse participation on medical or fitness grounds. Additionally, please be aware that the ADA (Americans Disability Act) cannot extend to tours outside of the United States and international services and suppliers oftentimes cannot comply and are not required to by law.
The price you pay
Prices listed on our website take precedence over those in previous editions of the Solos brochure and other promotional materials. These prices are subject to updates. For the most current prices (subject to availability), please visit our website or contact reservations at +1-888-259-4027. We reserve the right to change the price of any tour or event shown on our website, and you will be informed of the latest price before your booking is confirmed.
When booking a tour, a deposit is required unless the booking is made within 12 weeks of departure, in which case full payment is due. Before you confirm your booking, we will inform you of both the total cost and the deposit amount. The full balance must be paid no later than 12 weeks before departure. Failure to do so may result in the cancellation of your booking, with a cancellation fee applied. If after three (3) attempts by Solos to collect your balance, the booking will be cancelled, and any payments already made will be forfeited. If you then wish to reinstate the booking, a fee of $65 will be charged to retain any original payments made, subject to availability.
Upon booking, you will receive a booking confirmation within 24 hours. Please carefully review all details within 24 hours of receipt, as any errors (such as name not as per passport) may incur fees due to airline charges.
If the price shown on your booking confirmation, on our website, or in our booking systems is clearly incorrect, any booking made at that price will not be valid. We reserve the right to cancel such bookings and issue a full refund unless you choose to pay the correct price.
If the price of your tour changes due to fluctuations in exchange rates, taxes, or fees imposed by third parties (such as tourist or landing taxes, port or airport fees, or the cost of transport fuel or other power sources), we may pass on the increase or refund any decrease (minus administrative expenses), provided the change occurs more than 20 days before your tour begins. If we need to do this, we’ll forward an amended invoice to you showing the changes made along with a detailed explanation. Any increase of 2% or less will be absorbed by us and not passed on to you. If the increase exceeds 8% of the tour price, you may cancel your booking within 14 days of being notified, and we will refund your tour price (excluding any amendment charges). This will be treated as a major change.
If your trip includes a flight, we will contact you before booking the flight to confirm all relevant details and collect a non-refundable amount related to air travel.
Provisional Bookings and Deposits
For provisional tour bookings, a deposit may be required to temporarily hold your reservation. If your tour is on request, paying a deposit does not guarantee or confirm your booking until you receive written confirmation from us. If we’re unable to confirm your tour booking, we will issue a full refund or at your instruction transfer the funds to another tour. Once we have confirmed your tour, full booking terms and conditions apply and if the remaining balance is not paid as required, the booking and deposit will become non-refundable.
Flexible Deposit
Deposits are non-refundable. However, your tour deposit is flexible and may be applied to a future departure of the same trip or transferred to another Solos trip at no additional charge, subject to availability, up until the date your final balance is due (12 weeks prior to departure).
Requests to transfer a deposit must be made in writing and confirmed by Solos. Multiple changes are possible up until the date your final balance is due.
You will be required to pay any difference in the price of the new departure date or alternative trip. The flexible deposit applies only to the tour element of your booking and excludes any cruise bookings. Any flight costs incurred (including any pre-seating or upgrade costs) are not covered under the flexible deposit and are subject to airline fare rules and conditions. If any additional services have been booked for your trip and you wish to change, the extra services may incur amendment fees and/or cancellation costs.
Any third-party supplier costs, amendment fees, or charges incurred as a result of a transfer may be passed on to the customer.
No cash refund, credit note or voucher alternative will be offered in place of the flexible deposit.
Insurance
It is a condition of booking with us that you obtain travel insurance for all overseas Solos trips, and highly recommended for all US Solos trips. It should include coverage for COVID-19 cancellation, trip cancellation, medical illness, repatriation, and quarantine. We also strongly recommend that you do not travel against medical advice. The cost of repatriation, medical and other treatment overseas can be very high, and we are unable to assist in meeting those costs. You should arrange it immediately when you book to ensure you have sufficient coverage prior to departure.
When you have your travel insurance in place we will need to know the details of your policy 6 weeks before departure at the latest or at time of booking if within 6 weeks of departure.
Solos will keep reminding you that travel insurance is required until you have added your up-to-date details to your booking.
Please note that should Solos cancel your booking due to low numbers on your tour, Solos are not liable for any insurance costs incurred.
Emergency contact
It is a requirement of booking that you provide us with an emergency contact number prior to departing on your tour, stating your relationship (e.g. family member, neighbour, workplace). This is purely for your benefit in the unlikely event of you becoming ill or incapacitated on tour.
Before your tour
If you change your tour
We do not offer a standard cooling-off period for tour bookings. This means you cannot cancel for a full refund simply because you changed your mind. Airlines and other transport providers may charge fees for changes, sometimes up to 100% of the cost, and may treat changes as cancellations. Additionally, some parts of your tour, such as air arrangements, transfers, and accommodation, may be non-refundable.
The price of the new tour will be based on the rates available on the day you make the change.
You must pay those fees as well as the amendment fee shown below. Please note that if a flight has been booked and also needs to be amended, the amendment fee shown in the table below will be in addition to any change fees incurred by the airline to amend your flight.
|
Amendment Fees |
More than 85 days before your trip |
Within 84-0 days of your trip |
|
To upgrade a service, add on a flight extra, upgrade a room type or board basis |
No fee |
No fee |
|
To change to a later departure date or transfer to a different tour |
No fee |
Treated as a cancellation |
Please note that amendment fees and any other possible additional charges are collected at the time of amendment.
If you cancel your tour
To cancel your tour, you must tell us as soon as possible. Please send cancellations in writing to [email protected]. When your tour has been cancelled you will receive a cancellation invoice.
You must pay a termination fee which covers our administration costs and compensates us for the risk that we do not resell your trip. The fee is based upon how long before your tour you tell us you want to cancel and is a percentage of the total price of your tour arrangements.
Cancellation Fees – All Tours (excluding Cruise)
|
|
|
|
How long before your trip you cancel |
Percentage of your Trip Price Chargeable |
|
84 days or more |
Loss of deposit |
|
83-63 days |
35% or loss of deposit, whichever is higher |
|
62-49 days |
50% |
|
48-36 days |
70% |
|
35-15 days |
90% |
|
14-0 days |
100% |
Cancellation Fees - Cruise
|
How long before your trip you cancel |
Percentage of your Trip Price Chargeable |
|
100 days or more |
Loss of deposit |
|
99-56 days |
75% of trip cost |
|
55 days or less |
100% of trip cost |
Even if the termination fee is lower than the deposit, your deposit will not be refunded. We may not be able to refund elements of your trip if they are added extras.
If you are cancelling because of an unavoidable and extraordinary circumstance happening at your destination that will significantly impact the performance of your tour or your flight to get there, you will likely not have to pay a termination fee and your deposit will be refunded. These determinations will be made based on warnings and advisories by the US Department of State as well as information from our air providers and our land partners in destination.
Minimum numbers
All tours and events are dependent on a minimum number of travelers and Solos reserves the right to cancel a tour four weeks prior to departure if such numbers are not reached (ocean cruises may operate with only one passenger and not be accompanied by a Solos Tour Leader and cancellation will be subject to the appropriate charges). You will then have the choice of booking an alternative tour with us, changing your departure date at the appropriate additional cost or a reduction depending on cost, or a full refund, excluding any amendment charges paid. Please do not purchase connecting flights prior to the confirmation of your tour.
If we cancel your tour
If we cancel your tour, except where it’s because you haven’t paid or you have been disruptive, you can have a refund or accept a replacement tour from us of a similar standard and price if we can offer you one. We’ll also pay the compensation shown below (unless we have cancelled because of one of the reasons listed in ‘Events Beyond Our Control’ or where you haven’t paid or if we have to cancel due to low numbers) and we’ll refund the difference if the replacement tour is of a lower price.
If we change your tour
We aim to give you what we promise but, as we plan our trips a long time in advance, sometimes things can change. We can make a change at any time but will let you know before your tour if there’s time.
Itineraries
Our trips often include travel, tours, domestic flights, or cruises, which may involve long-distance journeys and crossing international borders. While we strive to follow the published itinerary, please be aware that once your trip begins, alterations might be necessary due to factors such as weather conditions, political situations, or transport issues.
Accommodation ratings
We offer a wide and varied range of trips throughout the world, and in doing so use many different categories of hotels. Accommodation is chosen for each trip based on a number of criteria including location of the property, room and hotel facilities, value for money, customer service and feedback from our team and customers.
Where possible, we will advise you of the hotel’s official star rating. With this in mind, please be aware that standards can vary between hotels of the same rating in different countries and even in the same country. For example, city hotels that often cater for business as well as leisure travelers may well have higher standards than a beach resort hotel where the whole atmosphere tends to be more relaxed.
Flight times
Flight times given are for guidance only – your actual times will be shown on your e-ticket sent with your final travel document pack 7-10 days prior to departure. Check that carefully when you receive it and check-in again prior to departure.
We reserve the right to substitute airlines and/or aircraft, or change the destination or departure airport. This also includes where a flight becomes indirect as a result of a change. Such changes will not constitute a significant alteration. Should you wish to cancel your holiday as a result of such a change, cancellation charges will be applied. Direct flights are flights where there is no change of aircraft en route. They are not necessarily non-stop. We are required to advise you of the airline flight carrier(s) at the time of booking. If the airline flight carrier(s) is not known, we will advise you of the likely carrier(s) that will operate your flight(s). Any changes to the airline flight carrier(s) after your booking has been confirmed, will be notified to you as soon as possible and will constitute a minor change
Please note, if we need to advise of an airline schedule change or flight time change for operational reasons and it is within 12 hours of your current time, is not considered a major change. If the time changes by more than 12 hours, this is considered a major change. Any flight time changes will be notified by email.
Major changes
Occasionally, we may have to make a major change to your tour such as a change of destination, a downgrade of your accommodation by one full star rating, a change in flight time by more than 12 hours or a change of departure airport.
If we tell you about a major change after you book your tour, you can accept the new arrangements offered by us; or accept a replacement tour from us of the same or similar standard and price at the date of the change (we’ll always refund the difference in price if the replacement tour is a lower price at the date of the change), if we are able to offer you one; or cancel your trip with us and receive a full refund.
If we make a major change, and you choose to cancel your tour and receive a full refund, we’ll pay the compensation shown below, unless the change is because of an event beyond our control. Any compensation payable is based upon how many days before your tour departure we tell you about a major change.
Compensation for Major Changes
|
How long before your holiday we tell you about a major change |
Compensation per person |
|
85 days or more |
£0 |
|
83 – 29 days |
$25 |
|
28 – 15 days |
$35 |
|
14 – 8 days |
$50 |
|
7 – 0 days |
$100 |
Events beyond our control
Examples of events beyond our control are war, threat of war, riots, civil disturbances, terrorist activity or its consequences, industrial disputes, any failure to secure relevant flying rights, natural or nuclear disasters, fire, health risks, unavoidable and unforeseeable technical problems with transport, closed or congested airports or ports, actual or potential severe weather conditions, the imposition of sanctions or other Governmental action and any other similar events.
The U.S. Department of State issues travel advisories and warnings and travel information can be found on every country. You can also sign up for updates at travel.state.gov/stayingconnected.
Passport & Visa requirements
It is your responsibility to ensure that you have the correct visa, a valid passport and any other travel documents for your trip.
It is your responsibility to check both the issue date and the expiration date in your passport. If you renewed your passport early, extra months may have been added to its expiration date. This could affect the requirement for your passport to be less than 10 years old.
Many countries require a passport to be valid for six months following the end date of your trip.
Flights
Booking your flights with us
Our tours are quoted on our website for tour-only and do not automatically include international flights. However, we can assist with your international flight upon request. As soon as your tour is guaranteed for travel, our team will find the best fare and schedule aligned to your tour and send to you for review. Once confirmed by you, we will collect the full payment for your air ticket immediately and move forward with confirmation.
Airline schedules and changes are beyond our control, but we will communicate any updates to you as soon as we receive them from the airlines.
Booking your own flights
If you choose not to book your flights with Solos and opt to book your own flights or make your own travel arrangements to arrive in destination, we cannot be held responsible for any costs incurred or loss of tour time due to air schedule changes. Please carefully note the tour start and end dates and times, as well as the tour departure point/city so that you do not miss any schedule touring or activities.
If we cancel your trip due to low numbers, we will not be responsible for the cost of your flights or any other personal arrangements made in connection with your trip.
Transfers
Transfers are included on the majority of our tours excluding our UK breaks, whether you book the air with us or book your air travel on your own. Please note that included transfers are only available to and from the designated airport shown in your itinerary. If you are booking your own flights (see Tour Only), you will have the choice, where possible, of joining a Solos group transfer or booking a separate transfer on the tour start date. We cannot book transfers for dates that are not the start date or end date of the tour. Please note airport transfers may be on your own, with another Solos customer or a shuttle transfer with non-Solos customers. It is important to note that we are not able to accept responsibility for missed transfers due to flight delays or any other circumstances beyond our control, such as schedule changes. Please communicate any changes to your schedule to your Tour Leader in destination through WhatsApp or call our Reservations team. If these changes result in the need for you to have a separate transfer from what is booked, these costs will be passed on to you.
On your tour
Delays
Regrettably we cannot guarantee that your flight will not be subject to delay. Whatever the nature of a delay, these are the responsibility of the carrier, and subject to their Conditions of Carriage. The provision of subsistence, and/or accommodation, during the period of a delay, is also the responsibility of the carrier. In the event that a delay results in lost trip time, Solos cannot make any refund of unused accommodation or meal arrangement, as they are not re-sold, and full cancellation charges will be applied by the hotel. No adjustment can be made to the trip arrangements to take account of a delay whether flights are booked with Solos as part of the package or if booked independently and you are joining a Solos group. Any compensation due to you as a result of flight delays needs to be applied directly to the airline, not via Solos. Solos cannot apply for compensation from an airline on your behalf. For these reasons, please be certain to purchase travel insurance.
Health and safety
Standards of hygiene and safety in other countries may differ from those in the US, so please take care, particularly with your choice of food or drink. The suppliers we use are required to meet local health and safety standards and where possible we work with local suppliers to raise standards. However, you must take all reasonable precautions to protect yourself while on tour. Please note fire procedures (alarm systems may not always be present), the design of swimming pools (lifeguards are unlikely to be present) and the height of balconies (which may be lower than expected).
Note that areas around your tour accommodation do not form part of your booking, for example the sea, beaches, roads, mountains, and ski lifts etc and that you are also responsible for taking reasonable care for your own safety in these areas.
Behavior
We expect all of our customers to behave considerately and responsibly at all times, ensuring their actions do not negatively affect other travelers, our staff, agents or suppliers.
Only you can use your accommodation. You must not let anyone else stay there. You are responsible for any damage to your accommodation or its contents during your tour.
We can refuse to accept you on your tour or continue dealing with you if we, or someone in authority, believe your behavior (by any form of communication or in person) is disruptive.
If you are disruptive on your tour, we can remove you from your accommodation and you will be responsible for your own return home. You will not be entitled to a refund in either case and we will not provide compensation or meet any costs or expenses.
If you are disruptive, you will be responsible for any damages, costs, and expenses (including legal expenses) incurred as a result. This can include cleaning, repairing, or replacing property lost, damaged, or destroyed by you.
Disruptive behaviour includes, but is not limited to, being threatening or abusive, damaging property, upsetting, annoying or disturbing any other traveler, our staff or agents or putting any of them in danger. Please refer to our behavior policy https://www.solosholidays.com/us/customer-behaviour-policy/
For the safety and well-being of all travelers, no firearms or other weapons are permitted on tour except as required by law.
Excursions
Included Excursions: All our tours that include excursions (those listed as ‘What’s Included’ items) form part of your contract with us and we will take responsibility for that excursion in accordance with our responsibility to you.
Other Excursions: We may introduce you to suppliers of excursions or other services. If you buy one of these, you’ll be contracting with the supplier directly, we act only as an agent and have no liability for the performance of that contract. Our Agreement doesn’t apply to any contract for excursions or other services.
If things go wrong on your tour
You benefit from the rights applying to packages under The Package Travel and Linked Travel Arrangements Regulations 2018. We are responsible for all the travel services included in your tour. If any of them isn’t provided as we agreed, we’ll pay you compensation, if appropriate, unless it’s due to an event beyond our control (see ‘Events Beyond Our Control’), is your fault or is caused by a third-party.
If you are in difficulty on your holiday, we’ll help by providing information on health services, local authorities, and consular assistance. We’ll help you make phone calls, send emails or make alternative travel arrangements. You must pay any costs we incur if the difficulty is your fault.
If you have a complaint
It is very rare for things to go wrong. If they do, you must tell the supplier in question (e.g. the hotel) and our Tour Leader straight away so they can solve the issue.
If you’re still not satisfied, please contact Solos in writing at our US office at Solos Travel US, 100 East Pine Street, Suite 110, Orlando, FL 32801 or by email at [email protected] within 28 days of the end of the trip, quoting your booking number.
Once received, your complaint will be acknowledged, followed by a full response within 28 days of receipt.
Personal injury
Your tour is made up from services provided by suppliers who follow local standards. Overseas safety standards are generally lower than in the US.
If you suffer injury or illness because of the services provided as part of your trip, you must tell us and the supplier involved about it and complete a report at the time. After your trip you can contact our Solos US Office.
It must be no more than 3 months after you come home so we can investigate properly. Contact details are as follows; email [email protected] or by post to Solos Travel US, Customer Service Manager, 100 East Pine Street, Suite 110, Orlando FL 32801.
General disclaimer
Neither Solos Travel US, Inc, its affiliated entities and its and its employees, shareholders, officers, directors, successors, agents, and assigns, own or operate any person or entity which is to or does provide goods or services for these trips. You agree to be bound by the conditions of carriage for all transportation providers. Solos does not maintain control or operate the personnel, equipment, or operations of these suppliers it uses and as such Solos assumes no responsibility for and cannot be held liable for any personal injury, death, property damage or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, wilful or unauthorized acts or omissions on the part of any of the suppliers or other employees or agents, (2) any defect in or failure of any vehicle, equipment, or instrument owned, operated or otherwise used by any of these suppliers, or (3) any wrongful, wilful or negligent act or omission on the part of any other party.
Client shall indemnify and hold harmless Solos Travel US, Inc., its affiliated entities and its and their employees, agents, shareholders, officers, successors and assigns, from all suits, actions, losses, damages, claims or liability for any personal injury, death, property damage or other loss, accident, delay, inconvenience or irregularity which is occasioned by any negligent acts or omissions of Solos arising out of any goods or services provided for this or these trips.
Additionally, responsibility is not accepted for losses or expenses due to sickness, lack of appropriate medical facilities or practitioners, weather, strikes, theft or other criminal acts, war, terrorism, computer problems, or other such causes. Other risks may arise such as, but not limited to, hazards of traveling in foreign countries including undeveloped areas, the hazards of travel by aircraft, bus, van, train, automobile or other motorized vehicle, differing safety standards, sickness, criminal acts committed by others, allergic reactions, and/or animal encounters. You are voluntarily participating in the tour and Solos, and as lawful consideration for the agreement to travel with Solos, you agree not to make a claim against Solos, its related companies, officers and employees for injuries, death, or any other claim and agree to release Solos, its related companies, officers and employees from any such claim. This release is binding on all members of your traveling party, as well as your Estate and heirs and this provision shall be enforceable even after your trip has ended. Solos is not responsible for, and will not be bound by, representations made by third party representatives, travel agents, unaffiliated websites, or any other party.
Protect your money
At Solos we prioritize the trust and security of our customers' financial transactions. All payments made to us are processed through secure and compliant systems, adhering to stringent US & UK financial regulations. These include robust measures under the Financial Services and Markets Act and guidance from the Financial Conduct Authority (FCA), ensuring your money is handled with the utmost care and transparency.
Additionally, we maintain segregated accounts for customer funds where appropriate, safeguarding your payments against unforeseen risks. This structure ensures your investment in our services is fully protected.
We are committed to providing you with not only exceptional services but also peace of mind in every financial interaction.
Seller of Travel Registrations: Solos is licensed to sell travel throughout the US and as required, is registered as a Seller of Travel with the following states: California (Reg. No. 2161486-70 ); Washington (Reg. 605612247); Florida (Reg. ST45416)
Supplier Payment Protections: We work exclusively with reputable suppliers who meet our standards of financial security. In the unlikely event of a supplier’s failure or insolvency, we will take steps to provide an alternative arrangement or, where appropriate, refund your payment for undelivered services.
Travel Insurance: We strongly recommend purchasing comprehensive travel insurance, which may include trip cancellation and interruption coverage. This can help protect you against unforeseen circumstances that might affect your travel plans, such as illness, natural disasters, or supplier insolvency.
Refund Policies: If your tour is cancelled due to reasons beyond our control, we will issue a refund based on our cancellation policy or offer a credit for future travel.
Credit Card Payment Security: For additional protection, we accept payment by credit card.
